Outage in Siteimprove
Degraded Performance: Analytics module
Resolved Minor
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Outage Details
We've discovered that a server that processes Analytics data has become unresponsive. This has resulted in users seeing Live Analytics showing 0 visits under the Analytics overview.
Our Software Development Team is working on a fix.
We’ll have an update in the next 30 minutes. Stay tuned!
Components affected
Siteimprove Analytics / UsabilityLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/17/2023 10:59PM
Nice! The issue affecting the Analytics module is all sorted.
We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
MONITORING
about 2 years ago - at 02/17/2023 10:15PM
A fix has been implemented. We're starting to see Live Analytics populating with data again and historical Analytics data being retroactively added back to the platform.
We’ll have an update in 30 minutes. Stay tuned!
IDENTIFIED
about 2 years ago - at 02/17/2023 09:49PM
Our Software Development Team is still working on a fix. Thank you for your continued patience.
We’ll have an update in the next 30 minutes. Stay tuned!
IDENTIFIED
about 2 years ago - at 02/17/2023 09:14PM
We've discovered that a server that processes Analytics data has become unresponsive. This has resulted in users seeing Live Analytics showing 0 visits under the Analytics overview.
Our Software Development Team is working on a fix.
We’ll have an update in the next 30 minutes. Stay tuned!
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