Outage in Siteimprove

Analytics/Accessibility/Quality Assurance/SEO - Partial Outage

Resolved Major
July 10, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Uh oh! We seem to be having a problem with the Analytics modules. Our team is making every effort to get things up and running again. You may be experiencing no Analytics data displaying throughout the Analytics module. We’ll have an update at the top of the hour. Stay tuned!
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/10/2023 06:02PM

Nice! The issue that caused Analytics, Accessibility, Quality Assurance, and SEO data from displaying is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

MONITORING over 1 year ago - at 07/10/2023 03:17PM

Don’t fret! A fix is on the way and we’re checking in to make sure Analytics, Accessibility, Quality Assurance, and SEO data is displaying successfully in the Siteimprove platform again. You should now be able to view this data in the platform again. Please note, no data was lost during this partial outage.

We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED over 1 year ago - at 07/10/2023 03:03PM

We've also identified an issue that's causing Accessibility, Quality Assurance, and SEO Page Reports to display an error that we are also working on a fix for.

Thank you for your continued patience.

IDENTIFIED over 1 year ago - at 07/10/2023 02:41PM

Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned.

INVESTIGATING over 1 year ago - at 07/10/2023 02:19PM

Uh oh! We seem to be having a problem with the Analytics modules. Our team is making every effort to get things up and running again.

You may be experiencing no Analytics data displaying throughout the Analytics module.

We’ll have an update at the top of the hour. Stay tuned!

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