Outage in Siteimprove

Manage sites table failing to load

Resolved Minor
March 21, 2024 - Started 9 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Uh oh! We seem to be having a problem with the Manage Sites Table within the platform. Our team is making every effort to get things up and running again. You may be experiencing a "Could not load sites" error message when navigating to Settings > Sites. We’ll have an update at the top of the hour. Stay tuned!
Components affected
Siteimprove Account Settings
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/22/2024 02:53AM

The issue preventing the Manage Sites Table from loading is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

MONITORING 9 months ago - at 03/21/2024 10:18PM

Don’t fret! A fix is on the way and we’re checking in to make sure the Manage Sites Table loads successfully.

We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in.

IDENTIFIED 9 months ago - at 03/21/2024 09:16PM

Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

INVESTIGATING 9 months ago - at 03/21/2024 08:16PM

We are continuing to investigate the issue.

Some customers are experiencing the Manage Sites Table loading successfully while others are not. We will post another update as soon as our Development Team identifies the root cause. Thank you for your patience in the meantime.

INVESTIGATING 9 months ago - at 03/21/2024 07:09PM

Uh oh! We seem to be having a problem with the Manage Sites Table within the platform. Our team is making every effort to get things up and running again.

You may be experiencing a "Could not load sites" error message when navigating to Settings > Sites.

We’ll have an update at the top of the hour. Stay tuned!

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