Outage in Siteimprove

Lag in Crawler and Analytics services

Resolved Minor
August 21, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Uh oh! We seem to be having a problem with crawling services and marketing analytics modules for some customers. Our teams have found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/21/2024 01:56PM

Nice! The issue affecting the platform is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

MONITORING 4 months ago - at 08/21/2024 01:09PM

Don’t fret! A fix is on the way and we’re checking in to make sure that the affected systems are stable.

We’ll have an update at the top of the hour. Thanks for your patience!

IDENTIFIED 4 months ago - at 08/21/2024 12:16PM

We’re still on it and making steady progress. Another update will be provided shortly.

Thanks for your continued patience!

IDENTIFIED 4 months ago - at 08/21/2024 09:38AM

Our teams are making progress, but the issue is taking longer to resolve than anticipated. We're continuing to work on it and will provide another update within the next hour.

Thanks for sticking with us!

IDENTIFIED 4 months ago - at 08/21/2024 08:40AM

We’re still working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED 4 months ago - at 08/21/2024 07:30AM

Uh oh! We seem to be having a problem with crawling services and marketing analytics modules for some customers.
Our teams have found the issue and we’re working on a fix.

Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

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