Outage in SketchUp

Trimble Identity outage affecting SketchUp for Web

Resolved Major
August 24, 2022 - Started over 3 years ago - Lasted 40 minutes
Official incident page

Incident Report

The team is currently investigating this issue and we will provide regular updates as new information is available. This outage may also affect SketchUp for Desktop client login and 3D Warehouse client login.
Components affected
SketchUp Web Application https://app.sketchup.com

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 08/24/2022 05:55PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 08/24/2022 05:52PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 08/24/2022 05:45PM

The service has returned to an operational state. We greatly apologize for this inconvenience. The team will continue to monitor to ensure stability.

IDENTIFIED over 3 years ago - at 08/24/2022 05:39PM

The team has identified that this is a third party issue and it is being addressed with utmost priority. It affects new logins to SketchUp clients including 3D Warehouse but not existing logins.

INVESTIGATING over 3 years ago - at 08/24/2022 05:18PM

The team is currently investigating this issue and we will provide regular updates as new information is available. This outage may also affect SketchUp for Desktop client login and 3D Warehouse client login.

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