Live SketchUp status. See if SketchUp is down, view recent outages, and get real-time alerts when problems start.
SketchUp is operational
IsDown pulls data from SketchUp's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 39 incidents since started monitoring SketchUp status in July 2021. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 2 months ago · lasted about 2 hours
We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.
3 months ago · lasted about 8 hours
PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.
4 months ago · lasted 2 days
Dear Customer, ⚠️ Service Alert: We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible. The following services are affected:Live Compo...
We've tracked and collected 39 incidents since started monitoring SketchUp status
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Joe
Won't open a file, just a message they are experiencing technical difficulties.
Bob
All I get is the oscillating 3D logo...oscillating. For hours.
C
spinning logo? wont load at all
Sarthak
The app wouldnt open, giving me an issue.
Donald
keeps freezing and crashing
james
SU and LO will not open. Saying it is experiencing technical difficulties
Jay
Long loading times with Warehouse
Alice
When I log in to Sketchup Web Online, it shows {"message": "Internal server error"}
Aldo
My models are not being loaded when using web version of SketchUp
Jeff
Models won't load on the web freemium version
brandon
not launching just floating logo for 20 minutes
Adrián
When I sign in to the home page of the web app all my files keep loading and I can't access to any of them
All Your Service Status Pages in One Dashboard
Services commonly monitored together with SketchUp
SketchUp isn't down. You can check SketchUp status and incident details on the top of the page. IsDown continuously monitors SketchUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SketchUp is currently operational. You can check SketchUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SketchUp being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SketchUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
SketchUp last outage was on March 28, 2025 with the title "Service Interruption on SketchUp Add Location Tile Download"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor SketchUp and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor SketchUp with maximum flexibility
IsDown monitors SketchUp for major outages. A major outage is when SketchUp experiences a critical issue that severely affects one or more services/regions. When SketchUp marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors SketchUp status page for minor outages. A minor outage is when SketchUp experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in SketchUp status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
SketchUp and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
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