Outage in SketchUp

Applanix Service Interruption on SketchUp for Desktop, SketchUp Add Location, Live Components, SketchUp XR/VR, SketchUp for Mobile, SketchUp for Schools, SketchUp for Web, SketchUp PreDesign, SketchUp Sefaira, SketchUp 3D Warehouse, SketchUp Extension Warehouse, SketchUp Websites, SketchUp Collaboration

Resolved Minor
October 24, 2025 - Started about 2 months ago - Lasted 5 minutes

Incident Report

Dear OEM Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.   Please contact techsupport@applanix.com if you have further questions.
Components affected
SketchUp 3D Warehouse SketchUp 3D Warehouse Search SketchUp Entitlements SketchUp Client Download Service SketchUp Profile Service SketchUp Add Location Service SketchUp Licensing Service

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Latest Updates ( sorted recent to last )
about 2 months ago - at 10/24/2025 04:35PM

[in progress]


Dear OEM Cloud User,



We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.  


Please contact techsupport@applanix.com if you have further questions.

Latest SketchUp outages

Sefaira web application unavalable to Educational users - about 1 month ago
Outage on Add Location, PreDesign and Sefaira - about 2 months ago
Degraded functionality across multiple services - about 2 months ago
Service interruption on SketchUp for Mobile - 4 months ago
Service Interruption on Live Components Service(s) - 5 months ago

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