Outage in SketchUp
Degraded functionality across multiple services
Resolved Minor
October 20, 2025 - Started 3 months ago
- Lasted about 3 hours
Incident Report
Due to AWS issues, multiple SketchUp services are currently affected.
This includes:* Add Location* PreDesign* Sefaira
We are monitoring the situation closely and will take any mitigating action possible.
Apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
3 months ago - at 10/20/2025 11:20AM
[in progress]
The issue is now resolved with PreDesign and Sefaira.Add Location importing site context is however still affected.
3 months ago - at 10/20/2025 09:32AM
The Map tile service is currently being migrated to an alternative datacenter to resolve this issue, and we expect to see service improvement shortly.
3 months ago - at 10/20/2025 08:36AM
Due to AWS issues, multiple SketchUp services are currently affected.
This includes:* Add Location* PreDesign* Sefaira
We are monitoring the situation closely and will take any mitigating action possible.
Apologies for the inconvenience.
Latest SketchUp outages
Sefaira web application unavalable to Educational users - 2 months ago
Outage on Add Location, PreDesign and Sefaira - 3 months ago
Service interruption on SketchUp for Mobile - 5 months ago
Service Interruption on Live Components Service(s) - 6 months ago
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