Outage in SketchUp

Major geolocation service provider outage

Resolved Major
July 19, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Outage caused by our geolocation service provider.
Components affected
SketchUp Add Location Service
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 11:54AM

Geolocation services are now working

IDENTIFIED 5 months ago - at 07/19/2024 11:00AM

The geolocation service provider started implementing a fix at 10:20 UTC (40 minutes ago), but we can still see the tile downloads failing at the moment within our services.

INVESTIGATING 5 months ago - at 07/19/2024 08:34AM

The address search service is not affected, so Sefaira is unaffected.
The tile download is not working, so PreDesign thumbnails are not working and Add Location cannot be used to import context geometry.

The geolocation service provider is still working on fixing the issue.

INVESTIGATING 5 months ago - at 07/19/2024 07:54AM

Outage caused by our geolocation service provider.

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