Outage in SketchUp
Major geolocation service provider outage
Resolved MajorIncident Report
Outage caused by our geolocation service provider.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/19/2024 11:54AM
Geolocation services are now working
IDENTIFIED
over 1 year ago - at 07/19/2024 11:00AM
The geolocation service provider started implementing a fix at 10:20 UTC (40 minutes ago), but we can still see the tile downloads failing at the moment within our services.
INVESTIGATING
over 1 year ago - at 07/19/2024 08:34AM
The address search service is not affected, so Sefaira is unaffected.
The tile download is not working, so PreDesign thumbnails are not working and Add Location cannot be used to import context geometry.
The geolocation service provider is still working on fixing the issue.
INVESTIGATING
over 1 year ago - at 07/19/2024 07:54AM
Outage caused by our geolocation service provider.
Latest SketchUp outages
Outage on Add Location, PreDesign and Sefaira - 2 days ago
Degraded functionality across multiple services - 11 days ago
Service interruption on SketchUp for Mobile - 2 months ago
Service Interruption on Live Components Service(s) - 4 months ago
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