Salesforce connection errors

The Skilljar-Salesforce integration has been restored and has remained stable during monitoring. Customers can continue to re-authenticate the Skilljar-Salesforce app by following the reconnection steps here: https://communities.gainsight.com/ce-skilljar-by-gainsight-18/skilljar-salesforce-reconnection-guide-29937

For additional background on the broader Salesforce advisory and Gainsight’s response, please see:
- Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/
- Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/
- CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/

We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event.

The Skilljar-Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection.

To restore full functionality, please follow the step-by-step reconnection guide available here: https://communities.gainsight.com/ce-skilljar-by-gainsight-18/skilljar-salesforce-reconnection-guide-29937

Our teams will continue monitoring to ensure stability. Thank you for your patience as we worked to restore the integration.

Skilljar customers can now connect their instances with Salesforce by following the process outlined here:
https://communities.gainsight.com/ce-skilljar-by-gainsight-18/skilljar-salesforce-reconnection-guide-29937

We continue to work closely with Salesforce to restore the Skilljar-Salesforce integration. At this time, the application remains offline and we do not recommend attempting to reconnect the integration.

Our teams are actively engaged and will provide another update as soon as we have a confirmed path to re-enable the integration. Thank you for your patience while we work to bring this functionality back online.

The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible.
In the meantime, we are preparing a workaround and steps to re-enable services.

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

Thank you for your patience while we work to resolve this issue affecting Salesforce integrations. We will provide updates as more information becomes available.

Our team has identified the issue disrupting the Salesforce connection and is actively working to restore access as quickly as possible. We want to reassure you that no data has been lost, and Skilljar continues to operate normally. This issue only affects the Salesforce integration. Thank you for your patience while we work to resolve it. We will provide updates as more information becomes available.

We are continuing to investigate the Salesforce connection issue identified earlier today. Further updates will be provided as soon as more information is available.

We’re currently investigating an issue that is preventing customers from re-authenticating their Salesforce connection in the Skilljar Dashboard. Some users are seeing an "invalid_client_id" error during the process.

Our engineering team is actively working to identify the cause and implement a fix as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.

We’ve restored Salesforce functionality and sincerely apologize for the disruption this caused. To resume normal operations, please re-authenticate your Salesforce connection in the Skilljar Dashboard: https://dashboard.skilljar.com/salesforce/

Our team is actively monitoring the situation to ensure everything remains stable. Thank you for your patience and understanding.

We are investigating increased Salesforce Connection failures. We will update soon as we have more details.