Outage in Skio

Journeys not processing on some subscriptions.

Resolved Major

March 19, 2025 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue where some subscriptions are not being updated when using the Delay Journey option.

Components affected

Skio Charge Processing Skio Customer Portal Skio Merchant Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/20/2025 02:02PM

This issue has been resolved.

MONITORING about 1 year ago - at 03/19/2025 10:31PM

A fix has been implemented and we're monitoring the results.

INVESTIGATING about 1 year ago - at 03/19/2025 06:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/19/2025 06:14PM

We are currently investigating an issue where some subscriptions are not being updated when using the Delay Journey option.

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