Outage in Skio

Customer Portal Login Code Email Disrupted

Resolved Minor
July 18, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue preventing our 4 digit login codes from being sent via email. Codes are still being sent via SMS and login with password remains unaffected.
Components affected
Skio Customer Portal
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/18/2025 11:53AM

This issue has been resolved. Login codes have resumed sending via email.

MONITORING 3 months ago - at 07/18/2025 11:32AM

A fix has been implemented to resolve this issue and we are monitoring for full recovery.

INVESTIGATING 3 months ago - at 07/18/2025 09:53AM

We are currently investigating an issue preventing our 4 digit login codes from being sent via email. Codes are still being sent via SMS and login with password remains unaffected.

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