Outage in Skio

Staff Login Issue

Resolved Minor
June 17, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to help@skio.com for further assistance with that!
Components affected
Skio Merchant Portal
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/17/2025 09:02PM

The issue with staff login issues has been resolved.

MONITORING 4 months ago - at 06/17/2025 07:35PM

We've implemented a fix that was preventing some staff members from logging into Skio. We're monitoring the fix.

IDENTIFIED 4 months ago - at 06/17/2025 03:43PM

We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to help@skio.com for further assistance with that!

Latest Skio outages

Skio Merchant Portal Access Issue - 2 months ago
Customer Portal Login Code Email Disrupted - 3 months ago
Analytics - Performance Dashboard not showing accurate Subscription Revenue - 4 months ago
Analytics dashboards not loading for some stores - 4 months ago
Skio Merchant Dashboard is experiencing slow loading times - 4 months ago

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