Outage in Skio

Skio Merchant Dashboard & Customer Portal are experiencing slow loading times

Resolved Minor
April 09, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating an issue that is causing the Merchant Dashboard to load and respond slower than usual.
Components affected
Skio Merchant Portal Skio Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/09/2025 05:47PM

Our team has confirmed the fix that was put in place. The Merchant Dashboard and Customer Portal should be operating as normal now!

MONITORING 6 months ago - at 04/09/2025 04:32PM

We've deployed a fix for the slow loading issues affecting the merchant dashboard and customer portal. We're actively monitoring to ensure the issue is fully resolved.

IDENTIFIED 6 months ago - at 04/09/2025 04:23PM

We are continuing to work on the slow loading issue as the fix did not completely resolve the behavior.

MONITORING 6 months ago - at 04/09/2025 03:45PM

We’ve implemented a fix and are monitoring to confirm resolution!

IDENTIFIED 6 months ago - at 04/09/2025 03:36PM

Our team has identified the issue and is working to resolve it as swiftly as possible.

INVESTIGATING 6 months ago - at 04/09/2025 02:31PM

We're investigating an issue that is causing the Merchant Dashboard to load and respond slower than usual.

Latest Skio outages

Skio Merchant Portal Access Issue - 2 months ago
Customer Portal Login Code Email Disrupted - 3 months ago
Analytics - Performance Dashboard not showing accurate Subscription Revenue - 4 months ago
Staff Login Issue - 4 months ago
Analytics dashboards not loading for some stores - 4 months ago

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