Outage in Skio

Skio Merchant Dashboard & Customer Portal are experiencing slow loading times

Resolved Minor

April 09, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating an issue that is causing the Merchant Dashboard to load and respond slower than usual.

Components affected

Skio Customer Portal Skio Merchant Portal

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/09/2025 05:47PM

Our team has confirmed the fix that was put in place. The Merchant Dashboard and Customer Portal should be operating as normal now!

MONITORING 10 months ago - at 04/09/2025 04:32PM

We've deployed a fix for the slow loading issues affecting the merchant dashboard and customer portal. We're actively monitoring to ensure the issue is fully resolved.

IDENTIFIED 10 months ago - at 04/09/2025 04:23PM

We are continuing to work on the slow loading issue as the fix did not completely resolve the behavior.

MONITORING 10 months ago - at 04/09/2025 03:45PM

We’ve implemented a fix and are monitoring to confirm resolution!

IDENTIFIED 10 months ago - at 04/09/2025 03:36PM

Our team has identified the issue and is working to resolve it as swiftly as possible.

INVESTIGATING 10 months ago - at 04/09/2025 02:31PM

We're investigating an issue that is causing the Merchant Dashboard to load and respond slower than usual.

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