Outage in Skio

Skio Dashboard Login issue

Resolved Minor

May 14, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Some merchants and customers may experience slowness when attempting to log in or navigate the Skio Merchant Portal and Customer Portal. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Components affected

Skio Merchant Portal Skio Customer Portal

Trusted by 1000+ teams

Need to monitor Skio outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/14/2025 05:57PM

The incident affecting the Merchant Dashboard and the Customer Portal has been resolved.

MONITORING 11 months ago - at 05/14/2025 04:59PM

Monitoring - A fix has been implemented for the Merchant Dashboard and Customer Portal issue that prevented them from loading. We are monitoring the results. The root cause of the incident was related to instability in our underlying database hosting infrastructure.

MONITORING 11 months ago - at 05/14/2025 04:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 05/14/2025 03:45PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/14/2025 03:06PM

Latest Skio outages

Skio Merchant Portal Access Issue - 8 months ago

Customer Portal Login Code Email Disrupted - 9 months ago

Analytics - Performance Dashboard not showing accurate Subscription Revenue - 10 months ago

Staff Login Issue - 10 months ago

Analytics dashboards not loading for some stores - 10 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook