Outage in Skio

Skio Dashboard Login issue

Resolved Minor
May 14, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

Some merchants and customers may experience slowness when attempting to log in or navigate the Skio Merchant Portal and Customer Portal. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Components affected
Skio Merchant Portal Skio Customer Portal
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/14/2025 05:57PM

The incident affecting the Merchant Dashboard and the Customer Portal has been resolved.

MONITORING 5 months ago - at 05/14/2025 04:59PM

Monitoring - A fix has been implemented for the Merchant Dashboard and Customer Portal issue that prevented them from loading. We are monitoring the results. The root cause of the incident was related to instability in our underlying database hosting infrastructure.

MONITORING 5 months ago - at 05/14/2025 04:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 05/14/2025 03:45PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 05/14/2025 03:06PM

Some merchants and customers may experience slowness when attempting to log in or navigate the Skio Merchant Portal and Customer Portal. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Latest Skio outages

Skio Merchant Portal Access Issue - 2 months ago
Customer Portal Login Code Email Disrupted - 3 months ago
Analytics - Performance Dashboard not showing accurate Subscription Revenue - 4 months ago
Staff Login Issue - 4 months ago
Analytics dashboards not loading for some stores - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook