Outage in Skio

Skio Dashboard and Customer Portal loading slowly for some users

Resolved Minor
June 03, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently investigating an issue that is causing the Skio Dashboard and Customer Portal to load slowly or time out for some users.
Components affected
Skio API Skio Customer Portal Skio Merchant Portal
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/03/2025 06:58PM

The incident has been resolved

MONITORING 5 months ago - at 06/03/2025 05:45PM

We've implemented a fix and are monitoring the results.

IDENTIFIED 5 months ago - at 06/03/2025 05:36PM

We have identified the root of the issue and are working towards a resolution.

INVESTIGATING 5 months ago - at 06/03/2025 05:23PM

We're currently investigating an issue that is causing the Skio Dashboard and Customer Portal to load slowly or time out for some users.

Latest Skio outages

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Staff Login Issue - 4 months ago
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