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Outage in SKUtrak

Data Collection Delays - Tesco SKUtrak service impacted

Resolved Major
April 14, 2026 - Started 22 days ago - Lasted 8 days

Incident Report

We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

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Latest Updates ( sorted recent to last )
MONITORING 15 days ago - at 04/21/2026 01:08PM

Data for 19 April has now been fully processed and updated successfully. The data is in line with the Tesco Partner Toolkit source data. We are continuing to monitor the situation and will provide a further update regarding 20 April as soon as more information becomes available.

MONITORING 15 days ago - at 04/21/2026 11:04AM

Following further checks, it appears that the 19 April data is still processing and has not yet fully completed. We are continuing to monitor this closely and will provide a further update once processing has finished.

MONITORING 15 days ago - at 04/21/2026 09:56AM

Data for 19 April has now been collected and processed successfully. However, data for 20 April is not yet available in the Tesco Partner Toolkit portal. We are continuing to monitor the situation closely and will provide a further update as soon as the remaining data becomes available.

IDENTIFIED 16 days ago - at 04/20/2026 10:35AM

We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service for today. All previous data has been collected and processed to your SKUtrak account. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

MONITORING 19 days ago - at 04/17/2026 08:44AM

Tesco Partner Toolkit has been updated and includes data for this week, except for 16/04/2026, which had low sales. We have collected and processed all available data and applied it to your SKUtrak service. We are continuing to monitor the situation closely and will provide a further update as soon as the remaining data becomes available.

MONITORING 21 days ago - at 04/15/2026 09:51AM

Data for 13 April has now been collected and processed successfully. However, data for 14 April is not yet available in the Tesco Partner Toolkit portal. We are continuing to monitor the situation closely and will provide a further update as soon as the remaining data becomes available.

IDENTIFIED 22 days ago - at 04/14/2026 09:50AM

We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

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