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Outage in SKUtrak

Data Collection Delays - Tesco SKUtrak service impacted

Major
April 24, 2026 - Started 12 days ago

Incident Report

The latest data is not yet available in the Tesco Partner Toolkit portal, which is continuing to delay our ability to collect and process the required data sets for SKUtrak. We are monitoring the situation closely and will provide a further update as soon as the data becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 17 hours ago - at 05/05/2026 07:25AM

Tesco has updated to contain correct data up to Sunday, the 3rd; however, it is experiencing issues collecting data for 03/05/2026, which has caused a delay in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

MONITORING 5 days ago - at 05/01/2026 09:49AM

We are experiencing issues collecting data from Tesco Partner Toolkit, which has caused a delay in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. The files have since become available, and we are in the process of recollecting them.

IDENTIFIED 6 days ago - at 04/29/2026 02:40PM

This has now been resolved.

IDENTIFIED 12 days ago - at 04/24/2026 10:12AM

We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

IDENTIFIED 12 days ago - at 04/24/2026 10:11AM

The latest data is not yet available in the Tesco Partner Toolkit portal, which is continuing to delay our ability to collect and process the required data sets for SKUtrak. We are monitoring the situation closely and will provide a further update as soon as the data becomes available.

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