Data Receipt Delays - Morrisons SKUtrak service impacted

Morrisons has delivered a completed Store Stock Data file, which has been processed for your SKUtrak service. We will continue to monitor to ensure the fix is permanent

File Delivery Timing (Resolved): The delayed file delivery issue caused by a timing misalignment following the transition to British Summer Time has been fully resolved. Morrisons corrected their delivery schedule, and files are now arriving within the expected window.

Store Stock Data (Investigating): We have identified a separate issue affecting Morrisons' Store Stock data. Since late April, the stock files for the most recent day have contained zero values. As store stock is used in the calculation of other metrics — including availability — these may also be impacted for the affected day.
These figures are resolved retrospectively when the following day's file is received, as it contains the correct data for the previous day. This means the platform is currently running approximately one day behind for Morrisons store stock and related metrics.
This issue is not related to the file delivery timing above. We are raising this directly with Morrisons and will provide a further update once we have more information.

We have received confirmation from Morrisons that the root cause of the delayed file deliveries was a timing misalignment on their side following the change to British Summer Time. This resulted in store stock files arriving later than expected, which caused the availability gaps some customers were experiencing.

Morrisons have since corrected their timings, and we expect file deliveries to resume on schedule going forward. We will continue to monitor over the coming days to confirm that the fix is holding.

We have identified that certain Morrisons store-level metrics appear to be arriving a day behind in the latest files. As a result, the most recent date may show unpopulated or incomplete values for availability and related stock measures, while the prior day’s data remains unaffected.

We are continuing to monitor incoming files closely and are in contact with Morrisons to confirm when the latest day’s store metrics will be fully populated. We will provide a further update as soon as more information becomes available.