Possible Public Folder Access Failure; Cloud Back Up

SkyKick Engineering is currently investigating reports of failed access to Public Folder resources in active Back Up subscriptions. When more information becomes available, we will update this incident with relevant information. We appreciate your patience as we continue to investigate this issue.

SkyKick Engineering is continuing to investigate reports of failed access to Public Folder resources in active Cloud Back Up subscriptions. When more information becomes available, we will update this incident with relevant information. We appreciate your patience as we continue to investigate this issue.

SkyKick Engineering has identified that several SkyKick services are encountering random failures when attempting to access Microsoft EWS connection points for Public Folders. Microsoft is aware of this issue and is working to address these failures. Until Microsoft achieves resolution, some SkyKick services will be impacted. Specifically, Public Folder access for Cloud Backup subscriptions may be unable to connect and perform scheduled snapshots. Additionally, Public Folder sync functionality for V-Now migrations may see delays at scheduled cutover times. SkyKick Engineering is actively monitoring this situation in conjunction with Microsoft to expedite resolution. This incident will be updated when we receive viable information from Microsoft to report.

SkyKick services are continuing to encounter random failures when attempting to access Microsoft EWS connection points for Public Folders. Microsoft is aware of this issue and is working to address these failures. Until Microsoft achieves resolution, some SkyKick services will be impacted. Specifically, Public Folder access for Cloud Backup subscriptions may be unable to connect and perform scheduled snapshots. Additionally, Public Folder sync functionality for V-Now migrations may see delays at scheduled cutover times. SkyKick Engineering is still actively monitoring this situation in conjunction with Microsoft to expedite resolution. This incident will be updated when we receive viable information from Microsoft to report.

SkyKick services are continuing to encounter random failures when attempting to access Microsoft EWS connection points for Public Folders. Microsoft is aware of this issue and is still working to address these failures. Until Microsoft achieves resolution, some SkyKick services will be impacted. Specifically, Public Folder access for Cloud Backup subscriptions may be unable to connect and perform scheduled snapshots. Additionally, Public Folder sync functionality for V-Now migrations may see delays at scheduled cutover times. SkyKick Engineering is still actively monitoring this situation in conjunction with Microsoft to expedite resolution. This incident will be updated when we receive viable information from Microsoft to report.

SkyKick Engineering has confirmed that an Advisory regarding Service Degradation for Public Folder access has been issued by Microsoft. There is no scheduled resolution for this Advisory, but SkyKick Engineering believes it will not be resolved until at least Monday April 17th. This is a global impact event for Microsoft and until Microsoft resolves, some SkyKick services will continue to be impacted. Specifically, Public Folder access for Cloud Backup subscriptions may be unable to connect and perform scheduled snapshots. Additionally, Public Folder sync functionality for V-Now migrations may see delays at scheduled cutover times. SkyKick Engineering will continue to actively monitor the Microsoft advisory. This incident will be updated when we receive confirmation from Microsoft that the open Advisory has been resolved.

SkyKick Engineering has verified that Cloud Backup and V-Now Migration services for Public Folders are recovering from the Microsoft incident and beginning to function as expected. However, the Microsoft Service Health Advisory incident for this issue is still open. As a result, SkyKick Engineering is continuing to actively monitor this situation until we can definitively confirm that the Microsoft Service Health Advisory incident will not cause any further impact to our services. We will continue to update this incident as more information becomes available.

SkyKick Engineering has verified that Cloud Backup and V-Now Migration services for Public Folders continue to recover from the current Microsoft incident. However, the Microsoft Service Health Advisory incident for this issue is still open. As a result, SkyKick Engineering is continuing to actively monitor this situation until we can definitively confirm that the Microsoft Service Health Advisory incident has been resolved. We will continue to update this incident as more information becomes available.

SkyKick Engineering has verified that Cloud Backup and V-Now Migration services for Public Folders continue to recover from the current Microsoft incident. We believe current impact on SkyKick Services is minimal at best even though the Microsoft Service Health Advisory incident is still open. SkyKick Engineering will continue to actively monitor this situation until we can definitively confirm that the Microsoft Service Health Advisory incident has been resolved. We will continue to update this incident as more information becomes available.

SkyKick Engineering has verified that Cloud Backup and V-Now Migration services for Public Folders continue to recover from the current Microsoft incident. We believe current impact on SkyKick Services is minimal at best even though the Microsoft Service Health Advisory incident is still open. SkyKick Engineering will continue to actively monitor this situation until we can definitively confirm that the Microsoft Service Health Advisory incident has been resolved. We will continue to update this incident as more information becomes available.