Outage in SkyKick
Customer Self Service Portal Access Intermittently Failing
Resolved Minor
October 18, 2023 - Started almost 2 years ago
- Lasted about 23 hours
Incident Report
SkyKick Engineering is actively investigating reported log in failures to the Customer Self Service Portal (CSSP). Currently, access to the CSSP may be intermittent. Updates on this incident will be provided as they become available.
Components affected
SkyKick Branded Backup Customer Self-service Portal
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Latest Updates ( sorted recent to last )
almost 2 years ago - at 10/18/2023 01:49PM
SkyKick Engineering is actively investigating reported log in failures to the Customer Self Service Portal (CSSP). Currently, access to the CSSP may be intermittent. Updates on this incident will be provided as they become available.
almost 2 years ago - at 10/18/2023 04:11PM
SkyKick Engineering continues to investigate CSSP access issues. We appreciate your patience as we continue to investigate this incident.
almost 2 years ago - at 10/18/2023 09:53PM
SkyKick Engineering has identified a degradation of Microsoft infrastructure that is impacting access to the Customer Self Service Portal (CSSP). Access to the CSSP will continue to be impacted until all Microsoft services are restored to full functionality. This incident will continue to be monitored and updated as more information becomes available.
Latest SkyKick outages
Outbound email communication impacted - 9 days ago
Navigation to Developer's Portal Down - about 1 month ago
Cloud Backup Snapshot Monitoring Dashboard Not Updating - about 1 month ago
Invoice Discrepancies - 2 months ago
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