Outage in SkyKick

SkyKick Cloud Backup Elastic Search

Resolved Minor
July 18, 2024 - Started 5 months ago - Lasted 6 days

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Outage Details

There is a current Microsoft outage that is impacting our portal. We will update when more information is available.
Components affected
SkyKick Websites
Latest Updates ( sorted recent to last )
5 months ago - at 07/18/2024 11:10PM

There is a current Microsoft outage that is impacting our portal. We will update when more information is available.

5 months ago - at 07/19/2024 02:37AM

The Microsoft outage is recovering and access to the portal has been restored. Engineers are continuing to monitor. Updates will be made as more information becomes available.

5 months ago - at 07/19/2024 04:40AM

SkyKick Engineering is continuing to monitor impact from the Microsoft Azure incident that began at 21:56 UTC on 18 Jul 2024. Azure services in the Central US Region are continuing to recover slowly and all previous log in issues to the SkyKick Partner Portal should now be resolved.

However, Elastic Search functionality for Cloud Backup is still experiencing intermittent disruptions. SkyKick Engineering is working to restore full functionality to Elastic Search as the Azure incident continues to resolve. Updates will be provided as they become available and we appreciate your patience.

5 months ago - at 07/19/2024 01:06PM

SkyKick Engineering continues to restore all Elastic Search functionality for Cloud Backup. Users may experience intermittent issues with Elastic Search capability as we continue to restore full functionality. We appreciate your patience as we work towards a solution.

5 months ago - at 07/19/2024 11:03PM

SkyKick Engineering continues its work to restore full functionality for Elastic Search for Cloud Backup. Engineering teams will be working throughout the weekend to resolve, but please note that search capability to locate backed up content within Cloud Backup may be intermittently unavailable as we continue to mitigate. Again, we appreciate your patience as we work towards a solution.

5 months ago - at 07/22/2024 01:13PM

SkyKick Engineering continues its work to restore full functionality for Elastic Search for Cloud Backup. Engineering teams have worked throughout the weekend and have made significant progress towards remediation of this incident. Please note that some Elastic Search capability to locate backed up content within Cloud Backup may still be intermittently unavailable as we continue to mitigate. Again, we appreciate your patience as we work towards a solution.

5 months ago - at 07/23/2024 02:46PM

SkyKick Engineering continues its work to restore full functionality for Elastic Search for Cloud Backup. Engineering teams have made significant progress towards remediation of this incident. Please note that some Elastic Search capability to locate backed up content within Cloud Backup may still be intermittently unavailable as we continue to mitigate. Again, we appreciate your patience as we work towards a solution.

5 months ago - at 07/24/2024 01:20PM

SkyKick Engineering continues its work to restore full functionality for Elastic Search for Cloud Backup. Engineering continue to make significant progress towards remediation of this incident. Please note that some Elastic Search capability to locate backed up content within Cloud Backup may still be intermittently unavailable as we continue to mitigate. Again, we appreciate your patience as we work towards a solution.

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