Outage in SkyKick

Cloud Migration and Cloud Backup Promo Selection Failure

Resolved Minor
August 26, 2024 - Started 4 months ago - Lasted about 3 hours

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Outage Details

SkyKick Engineering is investigating issues on the Cloud Migrations payment step that in some cases is preventing completion of order placement. This incident will be updated as more information becomes available.
Latest Updates ( sorted recent to last )
4 months ago - at 08/26/2024 10:18PM

SkyKick Engineering is investigating issues on the Cloud Migrations payment step that in some cases is preventing completion of order placement. This incident will be updated as more information becomes available.

4 months ago - at 08/27/2024 12:24AM

SkyKick Engineering has identified the cause of missing promos from the payment step during order placement of Cloud Migration and Cloud Backup orders. We are working on a solution and will update this incident when we have resolved. We appreciate your patience as we work towards a solution.

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