Outage in SkyKick

Billing and Insights Portal and Delayed Invoicing

Resolved Minor

April 01, 2025 - Started 10 months ago - Lasted 6 days

Incident Report

Engineering is investigating an issue with the Billing and Insights portal displaying incorrect values. Invoicing may be delayed as a result. We appreciate your patience as we investigate this issue.

Components affected

SkyKick Billing & Insights Portal

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Latest Updates ( sorted recent to last )

10 months ago - at 04/01/2025 05:29PM

Engineering is investigating an issue with the Billing and Insights portal displaying incorrect values. Invoicing may be delayed as a result. We appreciate your patience as we investigate this issue.

10 months ago - at 04/01/2025 11:40PM

Engineering has identified causality and are actively working towards a resolution. This incident will be updated as more information becomes available.

10 months ago - at 04/03/2025 11:46PM

Engineering continues to work towards resolution. This incident is only impacting Cloud Backup invoicing. We are estimating that this will be resolved by 5PM PST, Sunday, April 6th. We will update as more information becomes available.

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