Invoice Discrepancies

ConnectWise Engineering and Billing Specialists are currently investigating reports of discrepancies with some July invoices where duplicate charges may have occurred. We appreciate your patience as we investigate this issue and will update this incident when more information becomes available.

ConnectWise Engineering and Billing Specialists continue to investigate reports of discrepancies with some July invoices where duplicate charges may have occurred. We appreciate your patience as we investigate this issue and will update this incident when more information becomes available.

ConnectWise Engineering and Billing Specialists have identified a discrepancy in our invoicing process that resulted in double billing for some subscriptions. We are working to refund any additional/unnecessary charges as quickly as possible. We appreciate your patience as we work to correct this issue.

ConnectWise Engineering and Billing Specialists have identified all partners that incurred duplicate charges. If you have been impacted by this incident, there is no action you need to take. Our teams are working to refund duplicate charges as quickly as possible, but please note that this effort will likely take several days to complete. We appreciate your patience as we work to correct this issue.