Outage in Skytap

Network Issues in CAN-Toronto

Resolved Major
March 05, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating alerts related to a possible networking issue in our CAN-Toronto Region for POWER VMs. During this investigation, POWER VMs in this region will remain in a locked state. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap CAN-Toronto Network
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/05/2023 06:26AM

The networking issue in our CAN-Toronto Region for POWER VMs has now been resolved.

VMs are now unlocked and networking issues have been resolved.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

IDENTIFIED over 2 years ago - at 03/05/2023 02:37AM

We have identified a networking issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- POWER based VMs will remain locked in a powered off state until this issue is resolved.

We will provide additional updates as soon as we have new significant information.

IDENTIFIED over 2 years ago - at 03/05/2023 01:40AM

We have identified a networking issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- POWER based VMs will remain locked in a powered off state until this issue is resolved.

We will provide an additional update within one hour.

INVESTIGATING over 2 years ago - at 03/05/2023 01:03AM

We are currently investigating alerts related to a possible networking issue in our CAN-Toronto Region for POWER VMs.

During this investigation, POWER VMs in this region will remain in a locked state.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

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