Outage in Skytap

Hosting Degradation in All Region for IBMi VM

Resolved Minor
September 05, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports regarding an issue related to hosting services in All Region for IBMi VM. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/05/2025 09:02AM

The issue related to hosting services in All Region for IBMi VM has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 2 months ago - at 09/05/2025 08:45AM

We have identified an issue related to hosting services in All Region for IBMi VM. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

INVESTIGATING 2 months ago - at 09/05/2025 08:09AM

We are investigating reports regarding an issue related to hosting services in All Region for IBMi VM.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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