Outage in Skytap

Hosting Degradation in APAC-2

Resolved Major
August 28, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports regarding an issue related to hosting services in our APAC-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap APAC-2 x86 Compute
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/28/2023 03:29PM

The issue related to hosting services in our APAC-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED over 1 year ago - at 08/28/2023 01:57PM

We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

INVESTIGATING over 1 year ago - at 08/28/2023 01:39PM

We are investigating reports regarding an issue related to hosting services in our APAC-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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