Outage in Skytap

Hosting Degradation in EMEA

Resolved Major
March 06, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports regarding an issue related to hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap EMEA POWER Compute
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/06/2024 09:56PM

The issue related to hosting services in our EMEA Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 10 months ago - at 03/06/2024 09:08PM

We are continuing to work towards resolving an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update as soon as there is a significant change in status.

IDENTIFIED 10 months ago - at 03/06/2024 08:11PM

We are continuing to work towards resolving an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

IDENTIFIED 10 months ago - at 03/06/2024 07:27PM

We have identified an issue related to hosting services in our EMEA Region, affecting a limited subset of power LPARs. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

INVESTIGATING 10 months ago - at 03/06/2024 07:12PM

We are investigating reports regarding an issue related to hosting services in our EMEA Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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