Outage in Skytap

Hosting Degradation in EMEA

Resolved Minor
March 20, 2024 - Started 9 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are investigating reports regarding an issue related to hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/21/2024 04:13AM

The issue related to hosting services in our EMEA Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 9 months ago - at 03/20/2024 11:29AM

We are continuing to work towards resolving an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

IDENTIFIED 9 months ago - at 03/20/2024 10:29AM

We are continuing to work towards resolving an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

IDENTIFIED 9 months ago - at 03/20/2024 09:27AM

We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

INVESTIGATING 9 months ago - at 03/20/2024 09:09AM

We are investigating reports regarding an issue related to hosting services in our EMEA Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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