Outage in Skytap

Hosting Degradation in EMEA

Resolved Major
September 03, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating reports regarding an issue related to x86 hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap EMEA x86 Compute
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2024 06:07PM

The issue related to hosting services in our EMEA Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state to a running state

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 4 months ago - at 09/03/2024 03:32PM

We have identified an issue related to x86 hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state to running

We will provide an update as soon as there is significant change in status.

IDENTIFIED 4 months ago - at 09/03/2024 02:20PM

We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

INVESTIGATING 4 months ago - at 09/03/2024 01:44PM

We are investigating reports regarding an issue related to x86 hosting services in our EMEA Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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