Outage in Skytap

Hosting Degradation in CAN-Toronto

Resolved Major

January 27, 2025 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) We will provide an update within one hour.

Components affected

Skytap CAN-Toronto x86 Compute

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/27/2025 10:26PM

The issue related to hosting services in our CAN-Toronto Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

MONITORING about 1 year ago - at 01/27/2025 09:48PM

We have made preliminary changes to alleviate an issue previously reported hosting services in our CAN-Toronto Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED about 1 year ago - at 01/27/2025 04:48PM

We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers continue to work on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

IDENTIFIED about 1 year ago - at 01/27/2025 03:50PM

We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

We will provide an update within one hour.

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