Outage in Skytap

Hosting Degradation in US-Texas-M-1

Resolved Major
February 16, 2025 - Started 26 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
Components affected
Skytap US-Texas-M-1 POWER Compute
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 02/16/2025 07:42PM

We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include affected customer contact individually:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 26 days ago - at 02/16/2025 06:26PM

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include:
- Guest OS reporting a disk error or read-only filesystem
- Operating system that is frozen, or on an OS repair screen

We will provide another update within one hour.

IDENTIFIED 26 days ago - at 02/16/2025 05:24PM

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide another update within one hour.

IDENTIFIED 26 days ago - at 02/16/2025 04:29PM

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

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