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Outage in Skytap

Hosting Degradation in US-East-2

Resolved Major
June 16, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports regarding an issue related to hosting services in our US-East-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
Components affected
Skytap US-East-2 x86 Compute

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/16/2025 05:04PM

The issue related to hosting services in our US-East-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

MONITORING 11 months ago - at 06/16/2025 03:37PM

We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East-2 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

INVESTIGATING 11 months ago - at 06/16/2025 03:08PM

We are investigating reports regarding an issue related to hosting services in our US-East-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

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