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Outage in Skytap

Storage Degradation in US-Virginia-M-2

Resolved Minor
July 05, 2025 - Started 10 months ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/05/2025 01:50AM

The storage issue in our US-Virginia-M-2 Region has now been resolved.

The following symptoms should now be alleviated:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

INVESTIGATING 10 months ago - at 07/05/2025 01:28AM

We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-2 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

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