Skyward Outage History

The PAC module in Skyward experienced specific errors that affected the PAC client functionality. ISCorp investigated the module-specific issues in collaboration with Skyward to identify and resolve the problems. The incident impacted Hosted Education Services for 1.6 hours before resolution.

ISCorp identified a RAS (Remote Access Service) issue affecting Skyward's Hosted Education Services that required immediate attention. Emergency maintenance was conducted to resolve the problem, lasting approximately 2.2 hours. The issue was successfully resolved through the emergency maintenance intervention.

Skyward released patch 1.309.3.14740 for Qmlativ products, which was applied as an online patch affecting Hosted Education Services. The patching process took approximately 19.6 hours to complete across all Qmlativ products.

Skyward's SMS PAC connection experienced isolated customer connection drops during late morning hours. The issue affected Hosted Education Services, causing users to lose their connections and requiring them to log in again to re-establish service. The incident lasted 4.5 hours and was classified as a major service disruption.

ISCorp experienced a file attachment issue affecting SMS customers using Skyward's Hosted Education Services. The incident was classified as major and lasted 12 minutes while the company investigated the problem. No resolution details were provided in the available updates.

Qmlativ customers experienced issues sending outbound email traffic through Google's SMTP relay, affecting Hosted Education Services for approximately 8 days. IScorp investigated the Gmail SMTP sending problems throughout the incident duration. The incident was classified as minor status.

Skyward's Hosted Education Services experienced SMS PAC printer and drive redirection issues affecting some customers for approximately 115.9 hours. IScorp identified the problem and actively reviewed the redirection failures within the PAC system. The incident was classified as minor severity.

Skyward's Hosted Education Services experienced isolated issues affecting some customers' print queues and web access functionality. The service provider identified the root cause and implemented a fix to resolve the problems. The incident lasted 1.3 hours with minor impact to affected users.