Skyward Outage History

ISCorp identified an issue with RAS driver and printer redirection affecting the Skyward service's Hosted Education Services component. The incident lasted 19.4 hours and was classified as minor severity. ISCorp worked to resolve the driver and printer redirection problems during this period.

ISCorp experienced a login issue affecting a subset of SMS customers in their Skyward hosted education services. The incident prevented affected users from accessing their environments for 28 minutes. The issue has been resolved following investigation by ISCorp.

Skyward's Qmlativ service experienced degraded performance affecting multiple customers for 1.3 hours. The incident impacted Hosted Education Services and was classified as a major outage. ISCorp actively worked to resolve the issue and provided regular updates to customers during the resolution process.

The PAC module in Skyward experienced specific errors that affected the PAC client functionality. ISCorp investigated the module-specific issues in collaboration with Skyward to identify and resolve the problems. The incident impacted Hosted Education Services for 1.6 hours before resolution.

ISCorp identified a RAS (Remote Access Service) issue affecting Skyward's Hosted Education Services that required immediate attention. Emergency maintenance was conducted to resolve the problem, lasting approximately 2.2 hours. The issue was successfully resolved through the emergency maintenance intervention.

Skyward released patch 1.309.3.14740 for Qmlativ products, which was applied as an online patch affecting Hosted Education Services. The patching process took approximately 19.6 hours to complete across all Qmlativ products.

Skyward's SMS PAC connection experienced isolated customer connection drops during late morning hours. The issue affected Hosted Education Services, causing users to lose their connections and requiring them to log in again to re-establish service. The incident lasted 4.5 hours and was classified as a major service disruption.

ISCorp experienced a file attachment issue affecting SMS customers using Skyward's Hosted Education Services. The incident was classified as major and lasted 12 minutes while the company investigated the problem. No resolution details were provided in the available updates.

Qmlativ customers experienced issues sending outbound email traffic through Google's SMTP relay, affecting Hosted Education Services for approximately 8 days. IScorp investigated the Gmail SMTP sending problems throughout the incident duration. The incident was classified as minor status.

Skyward's Hosted Education Services experienced SMS PAC printer and drive redirection issues affecting some customers for approximately 115.9 hours. IScorp identified the problem and actively reviewed the redirection failures within the PAC system. The incident was classified as minor severity.