Slack app may refresh/restart for some users

We're continuing to monitor our health metrics as we trend towards resolution. Thank you for your patience as we worked through this issue, and we'll provide an update once this is resolved.

We are in the final stages of our validations, and our health metrics remain positive. We will provide an update in 30 minutes or sooner as we complete our validation.

Our deployment continues to progress.Current status and actions being taken: We are observing positive signs in our health metrics and are monitoring the deployment as it continues.We'll be back with another update in 30 minutes, or if we have additional information to share.

Our deployment to fix this issue is ongoing.Current status and actions being taken: We are monitoring the progress of our deployment as it continues.We'll be back with another update on the deployment in 30 minutes or sooner if additional information is available.

We identified the cause of the refresh/restarts as a recent deployment.Current status and actions being taken: We are deploying a fix to resolve the issue.Estimated time to resolution: No estimate at this time.Scope: This issue continues to be limited to some Enterprise users.Current impact to end users: Some Enterprise users may observe their Slack app refreshing or restarting upon opening the app.Known workarounds: Users can load the Slack desktop app and follow the steps: Go to Help > Troubleshooting > Clear Cache and Restart the Slack desktop app. Alternatively, users can load Slack on the WebApp/Browser as a possible workaround.We appreciate your patience as we sort this out. We'll provide an update on the deployment in 30 minutes or sooner if additional information is available.

We’re still working toward a full resolution.Current status and actions being taken: The root cause is still being determined. However, we’ve also discovered that some users may benefit from clearing their app cache as another workaround. We’ve updated the steps for users to follow.Known workarounds: Users can load the Slack desktop app and follow the steps: Go to Help > Troubleshooting > Clear Cache and Restart the Slack desktop app.We’ll be back with another update in 30 minutes or sooner if there is additional information to share.

Our work on Slack refresh/restarts is ongoing.Current status and actions being taken: We’re still conducting a full investigation around root cause. We believe a backend login mechanism is contributing to this user experience.We’ll be back with another update in 30 minutes or sooner if there is additional information to share. In the meantime, please utilize the workaround. We appreciate your continued patience as we work through this issue.

We're still investigating this Slack refresh/restart issue that is impacting some Enterprise users. We have no additional information to share just yet, but we'll keep you posted as soon as we have an update.

We don't have any new information, but we're focused on getting things back to normal as quickly as we can.Current status and actions being taken: We are continuing to investigate the potential causes for the refreshes/restarts. This continues to only impact a subset of Enterprise users.Estimated time to resolution: No estimate at this time.Scope: This appears to be limited to some Enterprise users.Current impact to end users: Some Enterprise users may observe their Slack app refreshing or restarting upon opening the app.Known workarounds: Users can load Slack on the WebApp/Browser as a possible workaround.We appreciate your patience as we sort this out.

We continue to investigate this issue.Current status and actions being taken: We are continuing to investigate the potential causes for the refreshes/restarts.Estimated time to resolution: No estimate at this time.Scope: This appears to be limited to some Enterprise users.Current impact to end users: Some Enterprise users may observe their Slack app refreshing or restarting upon opening the app.Known workarounds: Users can load Slack on the WebApp as a possible workaround.We appreciate your patience as we sort this out.

We're investigating a new incident.Current impact to end users: Some users may observe their Slack app refreshing or restarting upon opening the app.We'll provide an update within 30 minutes including further details on current actions being taken.