Slack experienced a global issue where users encountered slow or failing file and emoji uploads due to a frontend error. The problem affected file attachments and emoji uploads, causing them to take longer than expected or fail to complete. Slack identified the root cause, deployed a fix, and was monitoring the environment to confirm full resolution of the 1.6-hour incident.
We've identified the trigger, causing slow file and emoji uploads in Slack, and have deployed a fix. At this time, we are monitoring the environment to confirm full resolution.
- Current status and actions being taken: We've identified a frontend error as the cause of the issue and have deployed a fix. We're actively monitoring our health metrics to confirm the fix has resolved the issue for all users.
- Estimated time to resolution: No ETA at this time.
- Scope: Users globally may be experiencing this issue.
- Current impact to end users: Some users may experience slowness when uploading files and emojis in Slack. Attaching or sending files may be taking longer than expected — or failing to complete in a timely manner.
- Known workarounds: No workarounds at this time.
We'll provide another update as soon as we have more information to share.
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We've identified the trigger, causing slow file and emoji uploads in Slack, and have deployed a fix. At this time, we are monitoring the environment to confirm full resolution.- Current status and actions being taken: We've identified a frontend error as the cause of the issue and have deployed a fix. We're actively monitoring our health metrics to confirm the fix has resolved the issue for all users.- Estimated time to resolution: No ETA at this time.- Scope: Users globally may be experiencing this issue.- Current impact to end users: Some users may experience slowness when uploading files and emojis in Slack. Attaching or sending files may be taking longer than expected — or failing to complete in a timely manner.- Known workarounds: No workarounds at this time.We'll provide another update as soon as we have more information to share.
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