Outage in Slack
Chat functionality unavailable on Slack Help page
Resolved MinorIncident Report
Summary AI Generated
Slack's live chat support feature on the Help Center page was unavailable for approximately 59 minutes, preventing users from contacting the support team via chat. Users encountered a "Chat is temporarily unavailable" error when attempting to access the feature. As a workaround, users were directed to submit support requests via the "Send us a Message" form, and the issue was subsequently resolved.
We're aware of an issue affecting users ability to reach our Slack Support team via the Chat functionality on the Slack Help page. Users will be unable to click on the ‘Chat’ option and will see a ‘Chat is temporarily unavailable. Please send us a message or check back later’ error message.
We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
22 days ago - at 06/26/2026 09:41AM
Additional Slack engineers have been engaged and are investigating this issue.As a workaround, if users require support, they can use the ‘Send us a Message’ functionality on the Slack Help Center page here: https://slack.com/intl/en-gb/help/requests/new . A member of the Slack team will then be in touch. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
22 days ago - at 06/26/2026 09:12AM
We're aware of an issue affecting users ability to reach our Slack Support team via the Chat functionality on the Slack Help page. Users will be unable to click on the ‘Chat’ option and will see a ‘Chat is temporarily unavailable. Please send us a message or check back later’ error message. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.
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