Outage in SlimPay

[Preproduction][Card] 3DS Issues

Resolved Minor
October 05, 2022 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

[FR] Cher clients, Un problème de 3DS est survenue ce matin sur notre environnement de préproduction. Des investigations sont en cours auprès de notre partenaire CB et nous reviendrons vous au plus vite une fois le service rétabli. Le flux en production n'est pas concerné. Nous nous excusons pour la gène occasionnée. Cordialement. L'équipe Slimpay. [EN] Dear customers, A 3DS problem occurred this morning on our pre-production environment. Investigations are underway with our partner CB and we will get back to you as soon as possible once the service is restored. The flow in production is not concerned. We apologize for the inconvenience. Sincerely. The Slimpay team.
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 years ago - at 10/07/2022 08:47AM

[FR]
Cher clients,

Des investigations sont toujours en cours auprès de notre partenaire CB afin de résoudre le problème en cours au plus vite.

Nous reviendrons vous pour un update sur la situation.

Nous nous excusons pour la gène occasionnée.

Cordialement.

L'équipe Slimpay.


[EN]
Dear customers,

Investigations are still in progress with our partner CB in order to fix the current issue as soon as possible.

We will come back to you for an update on the situation.

We apologize for the inconvenience caused.

Sincerely.

The Slimpay team.

INVESTIGATING about 2 years ago - at 10/06/2022 08:47AM

[FR]
Cher clients,

Des investigations sont toujours en cours auprès de notre partenaire CB afin de résoudre le problème en cours au plus vite.

Nous reviendrons vous pour un update sur la situation.

Nous nous excusons pour la gène occasionnée.

Cordialement.

L'équipe Slimpay.


[EN]
Dear customers,

Investigations are still in progress with our partner CB in order to fix the current issue as soon as possible.

We will come back to you for an update on the situation.

We apologize for the inconvenience caused.

Sincerely.

The Slimpay team.

INVESTIGATING about 2 years ago - at 10/05/2022 01:49PM

[FR]
Cher clients,

Un problème de 3DS est survenue ce matin sur notre environnement de préproduction.
Des investigations sont en cours auprès de notre partenaire CB et nous reviendrons vous au plus vite une fois le service rétabli.

Le flux en production n'est pas concerné.

Nous nous excusons pour la gène occasionnée.

Cordialement.

L'équipe Slimpay.


[EN]
Dear customers,

A 3DS problem occurred this morning on our pre-production environment.
Investigations are underway with our partner CB and we will get back to you as soon as possible once the service is restored.

The flow in production is not concerned.

We apologize for the inconvenience.

Sincerely.

The Slimpay team.

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