Outage in SlimPay

[PRODUCTION] - [IMPORTANT INFORMATION] - Reporting issues

Resolved Minor
February 07, 2023 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

[EN] Dear customers, We are currently experiencing a problem with our reporting service on our Dashboard and Backoffice interfaces, the reports that are generated are now incorrect. We are actively working to resolve this issue. We will keep you informed as soon as the situation is resolved. We apologise for the inconvenience and thank you for your understanding. Sincerely, The Slimpay team. [FR] Chers clients, Nous rencontrons actuellement un problème avec notre service de reporting sur nos interfaces Dashboard et Backoffice, les rapports qui sont générés sont désormais erronés. Nous nous sommes activement mobilisés pour résoudre ce problème. Nous vous tiendrons informés dès que la situation sera résolue. Nous nous excusons pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe Slimpay.
Components affected
SlimPay Reporting
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/07/2023 04:40PM

[EN]
Dear customers,
We would like to inform you that the problem with our reporting service has been solved and that the reports are now correct.
We apologise for the inconvenience and thank you for your understanding.
Regards,
The SlimPay team,

[FR]
Chers clients,
Nous tenons à vous informer que le problème rencontré avec notre service de reporting a été résolu et que les rapports sont désormais corrects.
Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension.
Cordialement,
L'équipe SlimPay,

IDENTIFIED almost 2 years ago - at 02/07/2023 09:57AM

[EN]
Dear customers,
We are currently experiencing a problem with our reporting service on our Dashboard and Backoffice interfaces, the reports that are generated are now incorrect.
We are actively working to resolve this issue.
We will keep you informed as soon as the situation is resolved.
We apologise for the inconvenience and thank you for your understanding.
Sincerely,
The Slimpay team.

[FR]
Chers clients,
Nous rencontrons actuellement un problème avec notre service de reporting sur nos interfaces Dashboard et Backoffice, les rapports qui sont générés sont désormais erronés.
Nous nous sommes activement mobilisés pour résoudre ce problème.
Nous vous tiendrons informés dès que la situation sera résolue.
Nous nous excusons pour ce désagrément et vous remercions de votre compréhension.
Cordialement,
L'équipe Slimpay.

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