Outage in SmartTech

SMART Mirror Service Degradation

Resolved Minor

January 20, 2026 - Started 27 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's. We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

Components affected

SmartTech SMART Mirror

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 01/20/2026 06:29PM

We’re pleased to confirm that normal service has now been fully restored.
Our engineering team has verified that meeting ID creation and related functionality are operating as expected. We’ll continue to monitor performance closely to ensure stability.
We recognize the disruption this caused and sincerely appreciate your patience and understanding while we worked through the issue.

INVESTIGATING 27 days ago - at 01/20/2026 04:17PM

We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's.
We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

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