Outage in SmartTech
Lumio intermittent error
Minor
March 24, 2026 - Started 5 days ago
Official incident page
Official incident page
Incident Report
Lumio is currently experiencing an intermittent issue preventing some users from using Lumio. Affected users may see a delay in loading Lumio or an error message: “website is temporarily unavailable”. We believe we have identified the cause and are working to resolve it.
Components affected
SmartTech AI Assist SmartTech Access to premium features SmartTech Creating and editing lessons SmartTech Immersive Reader SmartTech Importing and exporting resources SmartTech Lesson Previews SmartTech Link sharing SmartTech LTI Integration SmartTech Purchasing Lumio subscription via credit card SmartTech Sign In SmartTech Students joining live lessons SmartTech Delivering lessonsNeed to monitor SmartTech outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 days ago - at 03/27/2026 02:58PM
We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.
INVESTIGATING
4 days ago - at 03/25/2026 10:41PM
Lumio is stable now and we will continue to monitor
INVESTIGATING
4 days ago - at 03/25/2026 10:38PM
Lumio is stable now and we will continue to monitor
INVESTIGATING
4 days ago - at 03/25/2026 09:05PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 03/25/2026 05:29PM
We are still experiencing occasional errors and performance slowdowns as a result of high service load. The team is currently investigating.
MONITORING
5 days ago - at 03/25/2026 02:23PM
We continue monitoring the situation after the fix released yesterday, making sure that the service is working as expected.
MONITORING
5 days ago - at 03/24/2026 11:07PM
A fix has been deployed and we are continuing to monitor the results.
INVESTIGATING
5 days ago - at 03/24/2026 08:06PM
Lumio is currently experiencing an intermittent issue preventing some users from using Lumio. Affected users may see a delay in loading Lumio or an error message: “website is temporarily unavailable”. We believe we have identified the cause and are working to resolve it.
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