Outage in SmartTech
Lumio intermittent error
Resolved MinorIncident Report
Lumio is currently experiencing an intermittent issue preventing some users from using Lumio. Affected users may see a delay in loading Lumio or an error message: “website is temporarily unavailable”. We believe we have identified the cause and are working to resolve it.
Components affected
SmartTech Access to premium features SmartTech AI Assist SmartTech Creating and editing lessons SmartTech Delivering lessons SmartTech Immersive Reader SmartTech Importing and exporting resources SmartTech Lesson Previews SmartTech Link sharing SmartTech LTI Integration SmartTech Purchasing Lumio subscription via credit card SmartTech Sign In SmartTech Students joining live lessonsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/08/2026 09:00PM
Lumio is now stable. This incident is resolved. Thank you for your patience.
MONITORING
about 1 month ago - at 04/07/2026 09:23PM
We believe the issue has been resolved, and Lumio should now be stable. We will continue to monitor the system to ensure it remains stable.
INVESTIGATING
about 1 month ago - at 04/06/2026 09:37AM
We are monitoring the status of the service as we continue working to solve the problems that we were seeing last week.
INVESTIGATING
about 1 month ago - at 04/01/2026 11:09PM
We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.
INVESTIGATING
about 1 month ago - at 04/01/2026 04:50PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/30/2026 10:41PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/27/2026 02:58PM
We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.
INVESTIGATING
about 1 month ago - at 03/25/2026 10:41PM
Lumio is stable now and we will continue to monitor
INVESTIGATING
about 1 month ago - at 03/25/2026 10:38PM
Lumio is stable now and we will continue to monitor
INVESTIGATING
about 1 month ago - at 03/25/2026 09:05PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/25/2026 05:29PM
We are still experiencing occasional errors and performance slowdowns as a result of high service load. The team is currently investigating.
MONITORING
about 1 month ago - at 03/25/2026 02:23PM
We continue monitoring the situation after the fix released yesterday, making sure that the service is working as expected.
MONITORING
about 2 months ago - at 03/24/2026 11:07PM
A fix has been deployed and we are continuing to monitor the results.
INVESTIGATING
about 2 months ago - at 03/24/2026 08:06PM
Lumio is currently experiencing an intermittent issue preventing some users from using Lumio. Affected users may see a delay in loading Lumio or an error message: “website is temporarily unavailable”. We believe we have identified the cause and are working to resolve it.
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