Outage in SmartThings

SmartLock & SmartLock Guest Access Migration

Resolved Minor
February 15, 2023 - Started over 2 years ago - Lasted 6 days
Official incident page

IsDown continuously monitors the SmartThings status page and multiple sources to provide up-to-date information. Check back with us for the latest SmartThings uptime status.

Outage Details

We've identified an issue where overly-verbose notifications were sent to users during our planned maintenance to migrate certain SmartLocks to our new Edge Platform.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/21/2023 06:41PM

The issue has been resolved, however, a limited group of North American users had their lock code names deleted from Smart Lock Guest Access. In order to repair the lock code names users need to re-add them in the SmartLock Guest Access.

IDENTIFIED over 2 years ago - at 02/15/2023 09:19PM

We've identified an issue where overly-verbose notifications were sent to users during our planned maintenance to migrate certain SmartLocks to our new Edge Platform.

The Status Page Aggregator Built for IT Managers

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook