Outage in SMS Magic
Message delivery issue - Global outage
Resolved MajorIncident Report
We are currently experiencing a global issue impacting multiple customers.
The delivery status is not getting updated and the messages continue to reflect in the submitted state.
The issue is identified and the Engineering team is actively working to resolve it as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 03/11/2026 07:33PM
A fix has been implemented and we are monitoring the traffic.
The issue is now resolved.
INVESTIGATING
about 12 hours ago - at 03/11/2026 03:25PM
We are continuing to investigate this issue.
INVESTIGATING
about 13 hours ago - at 03/11/2026 03:23PM
We are currently experiencing a global issue impacting multiple customers.
The delivery status is not getting updated and the messages continue to reflect in the submitted state.
The issue is identified and the Engineering team is actively working to resolve it as soon as possible.
Latest SMS Magic outages
Service Disruption impacting all Operations (US DataCenter Only) - about 12 hours ago
Delay in message updates in Converse Desk for Non-SalesForce Customers (US Data Center Only) - 7 days ago
Carrier Partner Incident - AT&T 10Dlc SMS Latency - 14 days ago
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