Outage in SMS Magic

Carrier Partner Incident - SMS & MMS Latency - Route 2

Resolved Minor

April 15, 2026 - Started 5 days ago - Lasted about 18 hours
Official incident page

Incident Report

Start Time : Apr 15, 2026 - 11:42 PDT There is a carrier-partner incident currently impacting all sender types SMS and MMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2). The cause of this issue is under investigation at this time.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 04/16/2026 12:45PM

Incident resolved
Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Apr 15, 15:22 PDT

MONITORING 5 days ago - at 04/15/2026 08:26PM

A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services.
At this time our carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.

INVESTIGATING 5 days ago - at 04/15/2026 07:09PM

Start Time : Apr 15, 2026 - 11:42 PDT
There is a carrier-partner incident currently impacting all sender types SMS and MMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2).
The cause of this issue is under investigation at this time.

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