Outage in SMS Magic

Degraded Message Processing Performance on Converse Desk

Resolved Minor

April 16, 2026 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: We are observing slowness in message processing within the Converse Desk, which may lead to delays in sync of delivery and incoming messages. Impact: During this period, customers may experience delays in receiving messages via Converse Desk. Real-time interactions and message updates may be slower than usual. Current Status: Our engineering team is actively investigating the issue and working to restore normal performance. Duration of Degradation: Started At: 14:00 UTC 16th April 2026 Affected Data Center: US

Components affected

SMS Magic Incoming messages SMS Magic Converse Desk on SaaS Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 04/16/2026 07:01PM

The previously observed slowness in message processing on Converse Desk has been resolved, and the platform is now functioning normally.
If you continue to notice any discrepancies, please reach out to care@screen-magic.com

INVESTIGATING about 16 hours ago - at 04/16/2026 05:47PM

Issue:
We are observing slowness in message processing within the Converse Desk, which may lead to delays in sync of delivery and incoming messages.

Impact:
During this period, customers may experience delays in receiving messages via Converse Desk. Real-time interactions and message updates may be slower than usual.

Current Status:
Our engineering team is actively investigating the issue and working to restore normal performance.

Duration of Degradation:
Started At: 14:00 UTC 16th April 2026

Affected Data Center: US

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