Outage in SMSPortal

Service Degradation - REST API

Resolved Minor

July 14, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue causing a portion of authentication requests to fail via our REST API channel. Incident Summary: Type: REST API Degradation Issue Start Time: 14 July 2024 @ 17:24 (UTC+2) Impact: Customers might receive an authentication failure response when sending via the REST API channel. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our team are working to resolve the issue as quickly as possible. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our technical support team at help@smsportal.com. The SMSPortal Team

Components affected

SMSPortal REST

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/14/2024 08:15PM

This incident was resolved at 21:26 (UTC+2).

INVESTIGATING almost 2 years ago - at 07/14/2024 06:42PM

We are investigating an issue causing a portion of authentication requests to fail via our REST API channel.

Incident Summary:

Type: REST API Degradation
Issue Start Time: 14 July 2024 @ 17:24 (UTC+2)
Impact: Customers might receive an authentication failure response when sending via the REST API channel.

We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our team are working to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our technical support team at help@smsportal.com.

The SMSPortal Team

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