Outage in SMSPortal

Service Degradation - Inbound MOs (Replies)

Resolved Minor

November 01, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We recently identified and resolved an issue impacting inbound MO replies, which temporarily affected the timely processing of some replies. We’ve now cleared the backlog and are actively monitoring our MO queues to ensure continued, seamless performance. Type: MO (Reply) Delays Impact: Customers may have experienced varied receipt times for a portion of MO replies from subscribers. We sincerely apologise for any inconvenience caused. Our team has implemented preventive measures to minimise the likelihood of similar issues in the future. Please contact support@smsportal.com should you require further information or assistance. The SMSPortal Team

Components affected

SMSPortal Inbound SMS

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/01/2024 02:37PM

After extensive monitoring we believe this issue to be resolved.

MONITORING over 1 year ago - at 11/01/2024 11:23AM

We recently identified and resolved an issue impacting inbound MO replies, which temporarily affected the timely processing of some replies. We’ve now cleared the backlog and are actively monitoring our MO queues to ensure continued, seamless performance.

Type: MO (Reply) Delays
Impact: Customers may have experienced varied receipt times for a portion of MO replies from subscribers.

We sincerely apologise for any inconvenience caused. Our team has implemented preventive measures to minimise the likelihood of similar issues in the future.

Please contact support@smsportal.com should you require further information or assistance.

The SMSPortal Team

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