Outage in SMSPortal

Service Degradation - Core Data Centre

Resolved Major
May 30, 2025 - Started 24 days ago - Lasted about 2 hours
Official incident page

Need to monitor SMSPortal outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including SMSPortal, and never miss an outage again.
Start Free Trial

Outage Details

We are actively investigating a connectivity issue affecting one of our core data centres. Incident Summary: Type: Network Outage Issue Start Time: 30 May 2025 @ 13:29 (UTC+2) Impact: Customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com. The SMSPortal Team
Components affected
SMSPortal SFTP SMSPortal HTTP (Legacy) SMSPortal Main Website SMSPortal SMPP SMSPortal Outbound SMS SMSPortal REST SMSPortal Inbound SMS SMSPortal Customer Portal SMSPortal Web Services & SQL (Legacy) SMSPortal Email to SMS (Legacy)
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 05/30/2025 01:44PM

After extensive monitoring we believe the issue has been fully resolved. A detailed postmortem report outlining the root cause and corrective actions will follow shortly.

MONITORING 24 days ago - at 05/30/2025 12:03PM

All services have been restored. We're still investigating the root cause and will provide further details as soon as possible.

INVESTIGATING 24 days ago - at 05/30/2025 11:52AM

We are actively investigating a connectivity issue affecting one of our core data centres.

Incident Summary:

Type: Network Outage
Issue Start Time: 30 May 2025 @ 13:29 (UTC+2)
Impact: Customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.

The SMSPortal Team

Latest SMSPortal outages

MTN SA - Delay in Delivery Receipts for Reverse Billed (FTEU) Messages - about 2 months ago
Service Degradation - MTC Namibia - 3 months ago
Connectivity Degradation - 4 months ago
Service Degradation - Inbound MOs (Replies) - 8 months ago
Service Degradation - MTN SA - 8 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook