Outage in SMSPortal

Service Degradation - Core Data Centre

Resolved Major

May 30, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating a connectivity issue affecting one of our core data centres. Incident Summary: Type: Network Outage Issue Start Time: 30 May 2025 @ 13:29 (UTC+2) Impact: Customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com. The SMSPortal Team

Components affected

SMSPortal Main Website SMSPortal SMPP SMSPortal Outbound SMS SMSPortal REST SMSPortal Inbound SMS SMSPortal Customer Portal SMSPortal SFTP SMSPortal HTTP (Legacy) SMSPortal Web Services & SQL (Legacy) SMSPortal Email to SMS (Legacy)

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 05/30/2025 01:44PM

After extensive monitoring we believe the issue has been fully resolved. A detailed postmortem report outlining the root cause and corrective actions will follow shortly.

MONITORING 9 months ago - at 05/30/2025 12:03PM

All services have been restored. We're still investigating the root cause and will provide further details as soon as possible.

INVESTIGATING 9 months ago - at 05/30/2025 11:52AM

We are actively investigating a connectivity issue affecting one of our core data centres.

Incident Summary:

Type: Network Outage
Issue Start Time: 30 May 2025 @ 13:29 (UTC+2)
Impact: Customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.

The SMSPortal Team

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