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After extensive monitoring we believe the issue has been fully resolved. A detailed postmortem report outlining the root cause and corrective actions will follow shortly.
All services have been restored. We're still investigating the root cause and will provide further details as soon as possible.
We are actively investigating a connectivity issue affecting one of our core data centres.
Incident Summary:
Type: Network Outage
Issue Start Time: 30 May 2025 @ 13:29 (UTC+2)
Impact: Customers may experience intermittent connectivity or slower response times on our platform.
We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority.
If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.
The SMSPortal Team
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